It is to increase the comfort, freedom, and independence of those we serve. Satisfied customers are our highest priority and as such, we will conduct our business with integrity and the highest of ethics. Responding to our customer’s needs, we will continue to provide products of the highest quality and keep up with the rapid changes in technology. Our customer focus will guide our daily activities and distinguish us from other home medical equipment providers.
Alpine Home Medical provides 24 hour/7 days per week ON-CALL services for our respiratory clients. If you have an emergency that cannot wait until normal business hours, an answering service answers the company’s phone after normal business hours. Please call (800) 686-7993. Only equipment requiring emergency maintenance or replacement (i.e., oxygen) will be serviced after hours. Should a life threatening situation arise, it is suggested that the customer or caregiver dial “911” for professional emergency services.
Any customer who feels his/her rights have been denied, who desires further clarification of rights, or who desires to lodge a complaint or express contentment with any aspect of service or equipment, including concerns about patient safety and the risk of falls, should contact us through our main telephone number, without fear of reprisal by the company or by any of its employees. If the issue cannot be resolved via a telephone call with a customer service representative, the matter will automatically be forwarded to the appropriate corporate manager. Customers who feel they have been exploited, or taken advantage of have the right to file a complaint with the Utah Department of Human Services, Division of Aging and Adult Services at 120 North 200 West, Room 325, Salt Lake City, UT 84103 (801) 538-3910. You may also contact the Joint Commission to report concerns about patient safety and quality of care at (800) 994-6610.
You have the right to:
It is your responsibility:
Alpine Home Medical, as a Medicare Provider, abides by and complies with all Supplier Standards as set forth by CMS (The Center for Medicare and Medicaid Services). The supplier standards are available for every customer’s to view at www.alpinehomemedical.com.