Our Open Positions

Patient Service Rep/Driver

Employment Status: Full Time

 

Location: Ogden, UT

                   

General:

Do you like helping people?  Do you like making a difference in customer’s lives?  This might just be the position for you!  The Patient Service Rep/Driver must be knowledgeable of all equipment and supplies provided by Alpine Home Medical and uphold its standard for excellence.  A PSR/Driver is responsible for competent, efficient, and friendly delivery service and equipment training to customers in their home.  Responsible for safeguarding company assets while in their care.  As a key representative of Alpine Home Medical, the PSR/Driver plays a key role in the delivery, set-up, and pick-up of equipment and is the “face of Alpine Home Medical” to our customers, clients and care facilities.  Exceptional customer service skills (over-the-phone and in-person) are an essential piece of this important role.  Rotational on-call work is a requirement of this position.

 

Responsible To: Branch Manager

 

Education: High School Diploma or G.E.D. equivalent

 

Experience/Knowledge/Personality:

1. Excellent driving record.
2. Able to function as a polite and cooperative team member with a positive attitude.
3. Good oral and written communication skills.
4. Must be detail oriented.
5. Must be a “people-person” with exceptional interpersonal skills.

 

Responsibilities and Duties:

1. Deliver and set-up equipment and supplies efficiently and provide instructions to client.
2. Arrange for efficient and cost effective routes and deliveries.
3. Pick up equipment in timely manner.
4. Assist with cleaning and repair of all equipment while in store and time permits.
5. Responsible for being on-call as per company policy.
6. Responsible for attendance at in-store meetings.
7. Knowledge of supplies, prices and reimbursement issues.
8. Assist with inventory control.
9. Responsible for observing confidentiality at all times.
10. Responsible for the safe operation and routine care of company vehicles.
11. Performs other duties as deemed appropriate by management.
12. On-call duties as needed (rotational)
13. Bilingual in Spanish/English is a plus

 

Physical Qualifications

1. The employee lifts/carries up to 60 lbs. maximum.
2. Must be clean & neat in personal appearance

 

To Apply: Please send resume via e-mail to hr@alpinehme.com

• Include in subject line: “Patient Service Rep/Driver – Ogden, UT”

Case Manager – Home Medical Equipment

Location: Draper, UT

                   

General:

Do you enjoy helping people and making a difference? Well, this full-time role in our Draper home office might just be the right role for you.  Here are some of the highlights and details of the position:  The Case Manager must be knowledgeable of all equipment and supplies provided by Alpine Home Medical.  Responsible for verifying insurance on all orders, obtaining authorizations, Detailed Written Orders (DWO), Certificate of Medical Necessity (CMN), and adding/changing physician records as needed.  Responsible for reviewing with each patient their financial responsibility with Alpine Home Medical prior to each set up on rental equipment. The Case Manager must model a standard of excellence in providing superior customer service and is responsible for competently assessing patient/customer needs and providing appropriate solutions including specific product recommendations. Responsible for accurately and efficiently performing all tasks related to the order intake process in a friendly, professional manner.  Knowledge of third party medical reimbursement procedures is important in this role, but not required.

 

Experience/Knowledge/Personality:

1. Absolutely must have superior customer service skills with the ability to quickly identify customer needs and provide effective solutions using polished people skills.
2. Ability to function as a polite and cooperative team member with a positive attitude.
3. Must be a self-starter and be able to work effectively with minimal supervision
4. Must have effective computer skills and ability to multi-task.
5. Superior communication skills are required (Oral and written).
6. Attention to detail is critical
7. Ability to effectively handle multiple tasks with numerous interruptions is a must.
8. Must display a “can do” attitude and the ability to “smile” over the phone in all customer interactions.
9. Prior experience in HME industry is a plus; though not required
10. Prior experience with medical insurance providers is also a plus; though not required
11. Bilingual (Spanish/English) is a plus; but not required.

Responsibilities and Duties:

1. Professionally assist customers/patients with the intake process and answer incoming phone calls; accurately assist customers with medical billing questions and/or disputes.
2. Must be able to readily identify customer needs, build and foster positive customer relationships, and provide solutions to customers.
3. Responds appropriately and accurately to customer questions and concerns with superior customer service skills.
4. Performs other duties as deemed appropriate by management.

 

Education: High school diploma or G.E.D. equivalent.

 

To Apply: Please send resume via e-mail to hr@alpinehme.com

• Include in subject line: “Case Manager – Draper, UT”

Patient Service Representative

Employment Status: Part Time

 

Location: Ogden, UT

                   

General:

Do you like helping people?  Do you like making a difference in customer’s lives?  This might just be the position for you!  The Patient Service Rep/Driver must be knowledgeable of all equipment and supplies provided by Alpine Home Medical and uphold its standard for excellence.  A PSR/Driver is responsible for competent, efficient, and friendly delivery service and equipment training to customers in their home.  Responsible for safeguarding company assets while in their care.  As a key representative of Alpine Home Medical, the PSR/Driver plays a key role in the delivery, set-up, and pick-up of equipment and is the “face of Alpine Home Medical” to our customers, clients and care facilities.  Exceptional customer service skills (over-the-phone and in-person) are an essential piece of this important role.  Rotational on-call work is a requirement of this position.

 

Responsible To: Branch Manager

 

Education: High School Diploma or G.E.D. equivalent

 

Experience/Knowledge/Personality:

1. Excellent driving record.
2. Able to function as a polite and cooperative team member with a positive attitude.
3. Good oral and written communication skills.
4. Must be detail oriented.
5. Must be a “people-person” with exceptional interpersonal skills.

 

Responsibilities and Duties:

1. Deliver and set-up equipment and supplies efficiently and provide instructions to client.
2. Arrange for efficient and cost effective routes and deliveries.
3. Pick up equipment in timely manner.
4. Assist with cleaning and repair of all equipment while in store and time permits.
5. Responsible for being on-call as per company policy.
6. Responsible for attendance at in-store meetings.
7. Knowledge of supplies, prices and reimbursement issues.
8. Assist with inventory control.
9. Responsible for observing confidentiality at all times.
10. Responsible for the safe operation and routine care of company vehicles.
11. Performs other duties as deemed appropriate by management.
12. On-call duties as needed (rotational)
13. Bilingual in Spanish/English is a plus

 

Physical Qualifications:

1. The employee lifts/carries up to 60 lbs. maximum.
2. Must be clean & neat in personal appearance

 

To Apply: Please send resume via e-mail to hr@alpinehme.com

• Include in subject line: “Patient Service Rep – Ogden, UT”

CSR – Customer Service Representative

Employment Status: Full Time

 

Location: Idaho Falls, ID

                   

General:

Do you enjoy helping people and making a difference? Do you enjoy sales? Well, this opportunity in our Idaho Falls branch might just be the right role for you. The Customer Service Rep/Sales (CSR) must be knowledgeable of all equipment and supplies provided by Alpine Home Medical. The CSR/Sales must model a standard of excellence in providing superior customer service both over-the-phone and working with in-store customers. This role is responsible for competently assessing patient/customer needs and providing appropriate solutions including specific product recommendations. Responsible for accurately and efficiently performing all tasks related to the point of sale process in a friendly, professional manner. Knowledge of third-party medical reimbursement procedures is important in this role, but not required. This is an hourly position; and eligible for commission.

 

Responsible To: Branch Manager

 

Education: High School Diploma or G.E.D. equivalent

 

Experience/Knowledge/Personality:

1. Absolutely must have superior customer service skills with the ability to quickly identify customer needs and provide effective solutions using polished people skills.
2. Ability to recommend products and accessories to patients/customers that will best meet their individual medical needs.
3. Ability to function as a polite and cooperative team member with a positive attitude.
4. Must be a self-starter and be able to work effectively with minimal supervision
5. Must have effective computer skills and ability to multi-task.
6. Superior communication skills are required (Oral and written).
7. Attention to detail is critical.
8. Ability to effectively handle multiple tasks with numerous interruptions is a must.
9. Must display a “can do” attitude and the ability to “smile” over the phone in all customer interactions.
10. Prior experience in HME industry is a plus; though not required
11. Prior experience with medical insurance providers is also a plus; though not required
12. Bilingual (Spanish/English) is a plus; but not required.

 

Responsibilities and Duties:

1. Must be able to recommend and close the sale on products to customers that best meets their medical needs.
2. Professionally assist in-store customers and answer incoming phone calls; accurately assist customers with medical billing questions and/or disputes.
3. Must be able to readily identify customer needs, build and foster positive customer relationships, and provide solutions to customers.
4. Responds appropriately and accurately to customer questions and concerns with superior customer service skills.
5. Performs other duties as deemed appropriate by management.

 

Experience:

• Retail: 2 years (Preferred)
• Sales: 2 years (Preferred)
• Sustomer service: 2 years (Preferred)
• Cash handling: 2 years (Preferred)

 

Additional Compensation

• Commission

 

Work Location

• One Location

 

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule

 

Communication Method(s) Used:

• Phone
• In person

 

Job Duties

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

 

This Job Is

• Open to applicants who do not have a college diploma

 

Schedule

• Monday to Friday
• No weekends
• Day shift
• 8 hour shift

 

To Apply: Please send resume via e-mail to hr@alpinehme.com

• Include in subject line: “CSR – Customer Service Representative – Idaho Falls, ID”